My voucher number has the wrong format.

Our vouchers and tickets use the format XXXX-XXXX-XXXX.


If your voucher code has a different format, you likely have a voucher from a different provider. In this case, you must register or book with that provider.


If you have a Flightbase or Adventurebase code in the format XXXX-XXX-XXXX, this is a discount code and not a voucher or ticket code. To register, please use the code on your voucher or ticket with the correct format.

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